And DHL Freight wants to extend its lead over the competition in the future, as well! Punctuality, reliability, quality of advice and transparency - your opinion concerning these core qualities of our work is especially important to us in 2020, because we can always become even better at what we do. As always, all questionnaires were anonymized and the information we received has been treated confidentially. By using our online tool, customers were able to provide their feedback via individual access data. If you shipped with DHL Freight in the past twelve months, we sent you a direct e-mail invitation. It only took you about seven minutes to share your opinion with us. Quick and easy to take part: Finished in seven minutes But internally, too, our Customer Service Tool ICE and our new Transport Management System EVO are fine examples of how well standardized processes can be implemented with technical professionalism.
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And, of course, the need to further speed up process digitalization: Our Freight Quotation Tool offers you full transparency and provides a non-binding quote within seconds. Or the desire for one-stop service: Increased networking ensures that our multinational customers also have a central point-of-contact. On the other hand, we are also constantly working on innovations and product enhancements that allow us to fulfill your wishes and meet your needs even better.įor example, the desire for transparency: Our telematics service provider Agheera makes it possible to monitor and track shipments in real time. After all, our primary goal is to continuously improve our services and further optimize processes. Based on your feedback, we initiated almost 200 follow-up measures and have implemented quite a lot of them. Many thanks to everyone who took part! Our Customer Satisfaction Survey: New ideas for improvementsĪ lot has happened since our last Customer Satisfaction Survey was released in March 2019. How well are we doing? What could we do better? These are questions that are best answered by you! That's why we once again conducted a Customer Satisfaction Survey in 2020.
You want to concentrate on your core business – while we focus on your individual logistics requirements.
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